Privacy Policy

Last updated November 11, 2026

This policy explains what LabelBacked ("we") collects through labelbacked.com and how we use it.

What we collect

• Sample requests: your name, work email, brand name, and product URL, plus the time of the request and basic technical data (your browser's user-agent and approximate country as reported by our hosting provider).
• Customers: billing contact details and the product information you give us to build your evidence file. Card payments are processed by our payment processor; we do not store full card numbers.

How we use it

• To prepare and email the sample or evidence file you requested.
• To follow up about that request. You can ask us to stop at any time.
• To operate, secure, and improve the site.

We do not sell your personal information, and we do not add you to a newsletter without asking.

Who we share it with

Only service providers that help us run LabelBacked (for example, website hosting with Cloudflare, email delivery, and payment processing), under their own privacy and security terms, or when required by law.

Public information we review

Our reports are built from your publicly available labels, websites, and marketplace listings, and from published scientific literature.

Retention

We keep sample requests for up to 24 months and customer files for the life of the subscription plus a reasonable period afterward for records, unless you ask us to delete them sooner.

Your choices

You can ask to see, correct, or delete the personal information we hold about you by contacting us at the address below. Depending on where you live (for example, California), you may have additional rights, and we will honor them.

Security

We use reasonable safeguards, but no method of transmission or storage is completely secure.

Contact

privacy@labelbacked.com